Our goal
We want you to be happy with your purchase. If a product isn’t right, we’ll do our best to make returning it straightforward within the conditions below.
Return window and condition
Returns must be initiated within 30 days from the date of purchase. Items should be unused and returned in their original packaging unless otherwise agreed. We reserve the right to refuse returns that do not meet these conditions.
How to return an item
- Contact us at [email protected] with your order details and reason for return.
- Ship the item to our returns address at: 276 Boulevard Churchill, Appartement 20, Longueuil, QC, J4V 2M9, Canada.
- Cover return postage; you are responsible for return shipping costs unless we authorize otherwise.
We recommend retaining proof of shipment and your receipt until the return is processed.
Refunds and processing
Damaged or incorrect items
If an item arrives damaged or the wrong product was shipped, contact us immediately at [email protected]. Provide your order number, a description of the issue, and clear photos showing the damage or discrepancy. Include any markings on the product that help identify it. File attachments should be no larger than 5 MB where possible.
Restocking and fees
We do not charge a restocking fee for standard returns that meet the policy conditions.
Policy last updated: 5-Nov-25
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 276 Boulevard Churchill, Appartement 20, Longueuil, QC, J4V 2M9, Canada.